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    Troubleshooting

    Something isn't working correctly

    Try the quick fixes first: update the app from the store, force-close and reopen it, pull to refresh, check your connection, and sign out and back in. If it still fails, report it with your device, app version, what you tapped and what happened, using Feedback in the app or support@tiketcaribbean.com. Beta bugs are expected and every report helps.

    Updated 5 September 2026Applies to the mobile app, the website, the organiser dashboard

    Quick fixes

    1. 1Update the app. Beta builds change often; the store shows an update if one is available.
    2. 2Force-close and reopen, or on the web do a hard refresh.
    3. 3Pull to refresh on lists. Data is cached briefly and refresh forces a reload.
    4. 4Check your connection. Some screens show cached content offline (tickets, recently viewed) while others need signal.
    5. 5Sign out and back in from Settings if your account data looks stale.
    6. 6On the web, try a private window to rule out an old cached session or a browser extension.

    Known beta limitations, not bugs

    • Paid tickets, Memories, Corner Talk, Clubs & Limes and several organiser tools show as Coming soon. See What's in the beta.
    • Free events hosted on TiketCaribbean open in the app; the website redirects those links to Browse Events.
    • Password change and two-factor authentication are managed on the website, not in the app.
    • Editorial sections (Caribbean News, Culture Pieces) show empty states in the app; read them on the website.

    How to report a problem

    Use Feedback on your Profile tab in the app, the Feedback page on the website, or email support@tiketcaribbean.com. Include: your device and OS version, the app version (shown at the bottom of the Profile tab), what you were doing, what you expected, what happened instead, and a screenshot if you can. Organisers can also use the dashboard Chat Assistant for first-line help. We aim to reply within two business days.

    Is it just me?

    If the app opens but a specific list is empty, it may simply be that nothing matches your filters or location yet. Clear filters before assuming a fault.

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