TiketCaribbean Accessibility Statement

This statement covers the TiketCaribbean website at www.tiketcaribbean.com, the organiser dashboard on the same domain, and the TiketCaribbean mobile app for iOS and Android. It is written by CaribraConnect Technology Ltd, which runs the service.

We want everyone to be able to find events, register, follow organisers and take part in the community, whatever technology they use. We are working towards the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA, and towards the equivalent platform guidance from Apple and Google for the app.

The website and app are partially conformant with WCAG 2.2 level AA. "Partially conformant" means some parts of the content do not fully conform. We have not yet had an independent accessibility audit, so this statement is based on our own testing (section 6).

What we have done

• The page language is declared (British English) and pages have unique titles.
• A "Skip to main content" link is the first focusable element on every page of the website.
• Navigation uses real links and buttons with visible focus styles; menus and dialogs can be opened and closed with the keyboard, and the current page is announced in menus.
• Colour contrast in the main interface and the documentation meets the 4.5:1 text ratio in both light and dark mode; the whole site offers light and dark themes.
• Pages are built to reflow at 320px wide without horizontal scrolling and to respect browser text resizing; we check this on the pages we test before shipping.
• Animations respect the "reduce motion" setting on the pages that use them, and no audio or video plays automatically.
• Forms have visible labels, inline instructions and error messages in text, not colour alone.
• Touch targets in the app and on mobile web are sized for fingers, and the app supports the system text size.
• The documentation, legal pages and event pages use headings, lists and tables that screen readers can navigate.

What does not work well yet

• Some images uploaded by organisers and members have no meaningful text alternative, because we do not yet ask uploaders for one. Event cover images are announced by the event title instead.
• The interactive map (events near you, carnivals) is not fully usable with a keyboard or screen reader. The same events are available in the list view.
• Some complex organiser dashboard screens (charts, the event builder, the scanner) have not been tested with a screen reader and may have unlabelled controls or awkward focus order.
• Videos posted by members do not have captions unless the author adds them.
• A few older components use colour combinations below 4.5:1, mostly in secondary text on coloured backgrounds. We fix these as we find them.
• The app has not yet been tested end to end with VoiceOver or TalkBack; individual screens have been.
• PDF passes and exports are generated files and may not be fully tagged for screen readers.

If you cannot use part of the service, or need information in another format, email support@tiketcaribbean.com with "Accessibility" in the subject line and tell us:

• the page address or app screen;
• what you were trying to do;
• the assistive technology, browser or device you use.

We will help you complete the task another way (for example, registering you for a free event by email) and we will use your report to fix the problem. We are a small team and do not promise a fixed response time, but accessibility requests are treated as a priority.

In the United Kingdom the Equality Act 2010 requires service providers not to discriminate against disabled people and to make reasonable adjustments. If you are not happy with how we respond to an accessibility complaint, the Equality Advisory and Support Service can advise you.

In the European Union, including the French Caribbean territories, the European Accessibility Act sets accessibility requirements for e-commerce services. In Trinidad and Tobago, the Equal Opportunity Act protects people with disabilities from discrimination in the supply of goods and services.

Organisers are responsible for the physical accessibility of their events (step-free access, accessible toilets, viewing areas, companion tickets). Where an organiser has told us about access arrangements we show them on the event page. If an event page has no access information, ask the organiser through the contact details on their profile; we are adding a dedicated accessibility field to event listings.

This statement was prepared on 6 September 2026. It is based on the development team's own checks of the website during August and September 2026: keyboard-only navigation of the header, documentation and legal pages; computed colour-contrast measurement of the navigation and documentation; review of the code for page language, headings, labels, focus styles and reduced-motion support; and viewport checks at 320px on the pages we ship. No automated audit report or recorded screen-reader session exists yet, and the statement has not been reviewed by an external accessibility specialist.

We review this statement whenever we ship a significant interface change and at least every 12 months.