TiketCaribbean Trademark and Copyright Policy

This policy explains who owns what on TiketCaribbean, what you may and may not upload, how a rights holder can ask us to remove infringing material, how the person who posted it can respond, and what happens to repeat infringers. It forms part of the Terms of Service and applies to every member, Community Voice and organiser.

TiketCaribbean is operated by CaribraConnect Technology Ltd ("we"), registered in Scotland and in Trinidad and Tobago. We respect intellectual property and expect the same of everyone who uses the platform.

• Content: anything you upload or publish, including photos, videos, music in videos, artwork, event posters and flyers, logos, event names, descriptions, articles and captions.
• Intellectual property: copyright, trade marks, design rights, performers' rights, database rights, rights of publicity and similar rights, registered or not.
• Notice: a complaint from a rights holder under section 7. Counter-notice: a response from the person who posted the content under section 9.
• TiketCaribbean marks: the TiketCaribbean name, logo, mascot and brand assets.

You keep every right you have in the content you upload. We do not claim ownership of it and we do not sell it.

You are responsible for making sure you have the right to upload it. We do not check content for intellectual property compliance before it is published (our automated screening looks for explicit and violent imagery, not for ownership), and publication on TiketCaribbean is not a sign that content is lawful.

By uploading content you give CaribraConnect Technology Ltd a non-exclusive, royalty-free, worldwide licence, which we may pass to our service providers so they can host it for us, to:

1. store, host, copy, reformat, resize, crop, compress and transcode your content so that it works on the platform;
2. display it on the website, the app and in email and push notifications, including to people who are not signed in;
3. create previews, thumbnails and share cards from it so that you and others can share it to social media and messaging apps;
4. use it to promote the event it relates to and TiketCaribbean itself, for example in our social media, newsletters and press material, with attribution to you where practical;
5. keep it as long as required by law or to deal with a complaint, appeal or legal claim.

The licence lasts while the content is on the platform. When you delete content, or your account is deleted, it ends, except for backups (which are overwritten on their normal cycle) and for material we have already published that includes it, such as a share card or a newsletter that has gone out.

We will not sell your content, license it to third parties for their own commercial use, or use it in a way unconnected with the platform, without asking you first. Where the law allows, you agree not to assert moral rights against the uses listed above (such as cropping); we will not misattribute your work or present it in a way that is derogatory to you.

• Photos, videos or artwork you did not make and do not have permission to use, including images taken from other websites, social media or search results.
• Videos containing recorded music you do not have the rights to, beyond what the music owner or platform rules allow.
• Logos, names or artwork of brands, record labels, carnival bands, venues or sponsors used to suggest an association that does not exist.
• An event name that is another organiser's or promoter's trade mark.
• Posters or flyers that use stock images, fonts or artwork outside the terms of their licence.
• Images of identifiable people used in a way they have not agreed to, particularly to advertise an event.
• Anything obtained or shared in breach of a contract, embargo or confidentiality obligation.

If you are not sure whether you can use something, do not upload it, or get permission in writing first.

Each time an organiser uploads content, the organiser confirms that it owns the content or has every licence, consent and clearance needed (including from performers, photographers, designers, music owners and anyone shown), that the content does not infringe anyone's rights or breach any agreement, and that it will tell us promptly if it learns of a claim. Organisers are responsible for claims that arise from their content, as set out in the Terms of Service.

If you own, or represent the owner of, intellectual property that you believe is being infringed on TiketCaribbean, email support@tiketcaribbean.com with the subject line IP notice (or "IP notice: trade mark", "IP notice: copyright") and include:

1. your full name, postal address, telephone number and email address, and if you act for a company or another person, who they are and your authority to act;
2. what is infringed: for copyright, the work and how we can see it (a link or a copy); for a trade mark, the mark, the registration number and country if registered, and the goods or services it covers;
3. where the infringing content is on TiketCaribbean (the link, or the event or post title and the author);
4. a statement that you believe in good faith that the use is not authorised by the rights holder, their agent or the law;
5. a statement that the information in your notice is accurate and that you are the rights holder or authorised to act for them;
6. your signature (typed is fine).

We can act only on complete notices. If something is missing we will tell you what.

• We acknowledge complete notices by email. We aim to do so within 5 business days but this is a target, not a promise; complex claims take longer.
• While we review, we may hide the content, leave it up, or ask you or the uploader for more information.
• If the notice shows a credible infringement, we remove or disable the content and tell the uploader that a notice was received and what it concerned, so that they can respond under section 9. We may withhold your contact details from the uploader unless the law requires us to pass them on.
• If the notice does not show a credible infringement, or is abusive, we may decline to act and will tell you why.
• We may refer difficult cases to our lawyers before deciding.

Removing content is an operational decision, not a finding that the content infringed, and it does not create an obligation on us to remove other content in future.

If your content was removed after a notice and you believe that was a mistake, or that you have the right to use the content, email support@tiketcaribbean.com with the subject line IP counter-notice and include:

1. your full name, postal address, telephone number and email address;
2. which content was removed and where it was;
3. why you believe the removal was a mistake (for example, you own the work, you have a licence, or the use is permitted by law);
4. a statement that the information is accurate, and that you consent to the jurisdiction of the courts of the Republic of Trinidad and Tobago, or of the country where you live if you are a consumer there, for any dispute about the content;
5. your signature.

We send your counter-notice to the complainant. Unless the complainant tells us within 14 business days that they have started legal proceedings about the content, we may restore it. Restoring content is at our discretion; we will not restore content that would clearly break the law or the Community Guidelines.

We keep a record of notices. We may suspend or permanently close the account of anyone who:

• receives two or more valid notices about different content;
• submits a counter-notice that turns out to be materially false;
• is found by a court to have infringed someone's rights; or
• is, in our reasonable view, uploading infringing content as a pattern.

We consider the circumstances, including whether the uploads were deliberate, before closing an account, and closure does not remove any liability that already exists.

The TiketCaribbean name, logo, mascot, app, website design, software and content belong to CaribraConnect Technology Ltd or its licensors. Without our written permission you may not use them to suggest we endorse, sponsor or are affiliated with you or your event; register a company, domain, app or social media name confusingly similar to them; copy or adapt our design or code; or frame our site inside yours.

You may refer to us factually, for example "Tickets on TiketCaribbean" or "as listed on TiketCaribbean", as long as it is true and does not suggest endorsement. Organisers may use the badge artwork we provide for their own verified status.

TiketCaribbean hosts content uploaded by members and organisers. We act promptly on valid notices, but we do not review content for intellectual property compliance before publication and we are not the arbiter of disputes between rights holders and uploaders. To the extent the law allows, we are not liable for infringement contained in content uploaded by others, for acting in good faith on a notice or counter-notice, or for declining to act on an incomplete or unfounded notice. Consumers' statutory rights are not affected.

The law

Copyright and trade mark law differs by country. Relevant statutes include the UK Copyright, Designs and Patents Act 1988 and Trade Marks Act 1994; the Trinidad and Tobago Copyright Act Chap. 82:80 and Trade Marks Act Chap. 82:81; the Jamaica Copyright Act; and the Barbados Copyright Act Cap. 300. National intellectual property offices (UK IPO, TTIPO, CAIPO) publish guidance for creators and businesses. We accept notices from rights holders in any country.

• This policy is governed by the law and dispute provisions of the Terms of Service.
• We may update it; the date at the top shows the current version and material changes are notified in the app.
• If part of it is unenforceable the rest still applies.
• It is written in English; translations are for convenience.