TiketCaribbean Terms of Service

These Terms of Service ("Terms") are the agreement between you and CaribraConnect Technology Ltd, trading as TiketCaribbean ("TiketCaribbean", "we", "us"), for your use of the TiketCaribbean website, organiser dashboard and mobile app (together, the "Service"). CaribraConnect Technology Ltd is registered in Scotland (company number SC889839, registered office 48 West George Street, Glasgow G2 1BP, United Kingdom) and in the Republic of Trinidad and Tobago (company number C2025101100002).

By creating an account or using the Service you agree to these Terms and to the policies they refer to: the Privacy Policy, Community Guidelines, Refund and Cancellations Policy, Trademark and Copyright Policy and Cookie Policy. Organisers also agree to the Merchant Agreement. If a specific policy and these Terms conflict on a subject that policy deals with, the policy applies.

If you do not agree, do not use the Service. Nothing in these Terms takes away rights that the law gives you as a consumer and that cannot be waived.

• Member: anyone with a TiketCaribbean account. Attendee: a member who registers for, or buys a ticket to, an event.
• Organiser: a member with a business profile who lists events. Organisers are independent businesses or individuals; they are not our agents, employees or partners.
• Community Voice: a member we have approved to publish in Wah Happening Corner. Organisers may also publish there.
• Content: anything you publish or upload, including posts, photos, videos, articles, captions, links, event listings, business profiles and event submissions.
• External event: a listing that links to tickets sold by someone other than TiketCaribbean.
• Free event: an event listed on TiketCaribbean with no ticket price, for which we issue a pass.
• Paid ticketing: the sale of tickets through TiketCaribbean using Stripe. It is available for events run by organisers whose business we have approved for paid ticketing (sections 11 and 12).

The mobile app has been in public beta since 14 September 2026 and the website carries beta features. Paid ticketing is live for organisers whose business we have approved, and sections 11 and 12 apply to it in full. During the beta:

• What works. Discovering events and carnivals, following organisers, registering for free events and receiving a pass, buying paid tickets for events whose organisers we have approved for paid ticketing, publishing and reading community posts, organiser business profiles and event listings, organiser payouts through Stripe to the countries listed in the Merchant Agreement, and the settings, export and deletion tools described in the Privacy Policy.
• What is not available. Event reviews, Corner Talk (forums) and Memories (shared albums) are not enabled, and payouts to bank accounts in the Caribbean are not available yet. A feature that is visible in the app but marked "coming soon" is not part of the Service yet, and nothing in these Terms promises when it will be.
• Bugs and changes. The beta will contain bugs. We may add, change, limit or remove features, and may need to reset non-essential data such as caches, feeds or drafts, without notice. We will not deliberately delete your account, passes, tickets or published content without telling you.
• Availability. We aim to keep the Service running but do not commit to any level of availability during the beta. We may take it offline for maintenance.
• Feedback. If you send us feedback, ideas or bug reports you give us permission to use them to improve the Service without any payment or credit to you. You keep any rights you have in them; you are not giving them away.
• No secrecy. There is no confidentiality obligation on you. You can talk about, screenshot and share the app; that is what the share features are for.

When the beta ends we will update these Terms and tell you. Your statutory rights are the same during the beta as at any other time.

• You must be at least 16 years old to hold an account. We ask for your date of birth and refuse accounts below that age. We may close an account if we learn the holder is under 16.
• If you are 16 or 17 you need a parent or guardian's permission to use the Service. We do not verify this; by using the Service you confirm you have it. Your parent or guardian can contact us at any time about your account.
• Some events are restricted to older audiences (for example 18+ or 21+). The organiser sets and enforces those limits at the door. Do not register for an event you are not old enough to attend.
• You may hold one personal account. Organisers may add team members, who each use their own account.
• You must not use the Service if we have previously closed your account for breaking these Terms, unless we have agreed in writing that you can return.

You must not use the Service if the law where you are, or sanctions that apply to us, prohibit it, and you must have the legal capacity to agree to these Terms where you live (or, if you are 16 or 17, the permission described above).

You do not need an account to browse events, organisers or public community posts.

• Give accurate details and keep them up to date. Your name and date of birth must be your own.
• Keep your password private. You are responsible for what happens under your account unless it was caused by our failure to protect it. Tell us at support@tiketcaribbean.com immediately if you think someone else has access.
• You can sign in with Google or Apple; their terms apply to that sign-in.
• We may ask you to verify your email address or phone number, and may ask organisers for evidence that they are entitled to run an event or use a business name. If you do not provide it we may limit what the account can do.
• You can close your account at any time from Settings. There is a 30-day recovery window, after which the closure is permanent. See the Privacy Policy for what happens to your information.
• Accounts cannot be sold or transferred.

Use the Service lawfully and considerately. You must not:

• break the Community Guidelines, which set out in detail what content and behaviour is not allowed;
• harass, threaten, defame or impersonate anyone, or share someone's private information;
• post content you do not have the right to post, or that infringes anyone's intellectual property;
• list an event that does not exist, misrepresent an event, or sell or advertise tickets you are not entitled to sell;
• create accounts by automated means, use bots or scrapers, or bulk-collect member or organiser data;
• attempt to get around security or access controls, probe or overload our systems, or reverse-engineer the app except where the law allows;
• reproduce, sell or fraudulently use passes or tickets, or help others do so;
• submit false reports about content or people, or misuse the support or reporting channels;
• use the Service to build a competing database of events or organisers.

We may investigate suspected breaches and take the actions in section 15.

You own your content

You keep all rights in the content you publish. You give us the limited, non-exclusive, royalty-free, worldwide licence set out in section 4 of the Trademark and Copyright Policy: to host, store, display, adapt (for example resizing or generating share cards), and promote your content on and for the Service, including in our own marketing of events and of the platform. That policy is the only licence you grant us; we do not sell your content or license it to others for their own commercial use. The licence ends when you delete the content or your account, except for copies that already exist in backups (deleted on their normal cycle) or in material we have already published with your content in it.

Where the law allows, you agree not to assert moral rights against the uses we are licensed to make, such as cropping a photo for a share card. We will not remove your name from an article or misattribute your work.

You are responsible for it

You confirm that your content is yours or that you have permission to publish it, that it is accurate, that any identifiable people in it were in a public setting or have agreed to appear, and that it complies with the Community Guidelines and the law. You are responsible for any claim that arises from your content.

How we moderate

• Community posts are published as soon as you post them. We do not review text before publication. Every uploaded image is automatically screened for explicit and violent material before it is shown; a screened image can be held for a person to look at or refused.
• Word of Mouth event submissions and Community Voice applications are reviewed by a person before they go live.
• Any member can report a post or an organiser from the app or the website, and block another member or organiser. Reports go to our moderation queue; reports about child safety, sexual content, self-harm, violence, harassment or illegal activity also alert the team by email as soon as they arrive. We do not promise a response time but we do look at every report.
• We may remove or restrict content, mark it 18+, restrict your ability to post, or close your account if we reasonably believe it breaks these Terms, the Community Guidelines or the law, or creates a risk to anyone. When we remove a post or restrict posting you receive an in-app notification with the reason and how to appeal; you can ask us to look again by emailing support@tiketcaribbean.com (section 15).
• We may keep a copy of removed content and related records for as long as needed to deal with complaints, appeals, legal claims or law enforcement requests.

Community content is not our content

Posts, articles and event submissions reflect their authors' views, not ours. We do not check community-submitted event details. Treat them as tips and confirm details with the organiser before travelling or paying anyone.

Community Voices are not our staff

Community Voice status lets you publish; it does not make you our employee, contractor, agent or representative, and no payment or other obligation arises from it. We may withdraw the status at any time. If you are a Community Voice under 18, any Instagram or TikTok handle you add is not shown on your posts.

If you list an event you confirm that:

• the listing is accurate and kept up to date, including dates, venue, price, age restrictions and what is included;
• you have every licence, permit, insurance and permission the event needs, and you comply with the laws of the place where the event happens, including consumer, health and safety, licensing and data protection law;
• you are responsible for running the event, for admission and safety at the venue, and for your attendees, and you will handle their complaints and refund requests as the law and your published refund rule require;
• you will tell attendees promptly through the Service if the event changes, moves or is cancelled;
• you have the right to use every image, logo, name and piece of music in your listing and promotion.

Organiser badges (Verified, Business Verified, Identity Verified) show that specific checks described on the Organiser Badges page were completed. They are not an endorsement of the organiser or a guarantee about any event.

Events on TiketCaribbean must be relevant to Caribbean culture or communities: held in the Caribbean, run by Caribbean organisers or communities, celebrating Caribbean culture, or aimed at the Caribbean diaspora. We may decline or remove listings that are not.

Organisers who collect attendee information themselves, or take it out of the platform (for example by exporting an attendee list), are responsible for that information under the data protection law that applies to them, as explained in section 9 of the Privacy Policy and the Merchant Agreement.

During the beta, organisers use the platform knowing it is still changing. We will not deliberately delete published events or registrations without notice, but organisers should keep their own record of attendees for any event that matters to their business.

The organiser AI assistant drafts text from a description you type. Check everything it produces; you are responsible for the listing you publish.

• When you register for a free event we issue a pass with a QR code and email it to you. The pass is for your use; do not resell it or copy it for others.
• Registration is a request to the organiser to attend. The organiser decides admission at the door and may set conditions (age, dress code, capacity).
• Organisers may cap registrations per member and may cancel or reschedule. We will notify you through the Service if they do.
• Organisers may run a waitlist. A waitlist place does not guarantee a pass.

Many listings link to tickets sold on another website (for example a ticket agency or the organiser's own site). When you follow such a link you leave TiketCaribbean. We are not a party to that purchase, we do not receive your payment, and we cannot issue, replace or refund those tickets. The seller's terms, refund policy and privacy policy apply, and any question about the ticket goes to them or to the organiser.

We show a warning before you leave the app. We check external listings for obvious problems but we do not verify third-party sellers, and a listing on TiketCaribbean is not a recommendation of the seller.

Paid ticketing is available for events run by organisers whose business we have approved for it. This section applies to every ticket you buy through TiketCaribbean.

• Who you buy from. The ticket contract is between you and the organiser. TiketCaribbean provides the platform and collects your payment on the organiser's behalf. Payment details are entered on pages provided by Stripe; we never see your card number.
• Where the money goes. Ticket money is received into our Stripe platform account, held for the organiser, and paid out to the organiser after the event, less our platform fee and any refunds or chargebacks. We may hold or reverse a payout to cover refunds, chargebacks or suspected fraud.
• Prices and fees. The full price is shown before you pay. It is the ticket price set by the organiser plus our booking fee, which is shown as its own line (currently 6.5% of each ticket's price, with a minimum per ticket of 50p or a set equivalent in other currencies). There is no booking fee on free events. Whether the booking fee is refunded depends on why a refund is made, as set out in section 6 of the Refund and Cancellations Policy.
• Refunds and cancellations are governed by the Refund and Cancellations Policy and the refund rule the organiser chose for the event. Refunds are processed back to the original payment method through Stripe and usually take 5 to 10 working days to reach you, depending on your bank.
• Chargebacks. Please contact us before asking your bank to reverse a payment; we can usually resolve it faster. We may provide your bank with evidence about a disputed transaction.
• Tickets are issued as QR codes and, where available, wallet passes. Keep them private; a copied code may be refused at the door.
• Waitlists and holds. Where a paid event is sold out you may join a waitlist. If a ticket frees up we offer it to waitlisted members in turn and hold it for the time shown (currently 30 minutes) so you can pay; if you do not, the hold lapses and the ticket goes to the next person. A waitlist place is not a ticket and does not oblige anyone to sell you one.

Listing free and external events is free. To sell paid tickets, your business must be approved by us for paid ticketing and must complete payout onboarding with Stripe. Our platform fee is shown in the organiser dashboard before you publish a paid event and is deducted from your ticket revenue at settlement. Card processing, currency conversion and payout fees charged by Stripe are paid by us and are not deducted from your payout. Payout timing, holds, refunds and chargebacks after a payout, and your tax responsibilities are set out in the Merchant Agreement and the Refund and Cancellations Policy. We will give organisers reasonable notice by email before changing fees.

The TiketCaribbean name, logo, mascot, app, website, design and code belong to CaribraConnect Technology Ltd or its licensors. We give you a personal, non-transferable licence to use the app and website as they are intended to be used. You may not copy the Service, use our name or logo to suggest we endorse you, or remove notices from our content. You can say factually that an event is listed "on TiketCaribbean".

Event and carnival information we compile, and our editorial content, may be shared using the share features but not republished in bulk.

The Service uses third-party services (sign-in with Google and Apple, maps from OpenStreetMap, Spotify and YouTube previews, Stripe for payments and organiser payouts, wallet passes from Google and Apple) and links to organiser and ticket-seller websites. Those services have their own terms. We are not responsible for their content or availability, and a link is not an endorsement.

We may restrict your ability to post, suspend your account, remove your listings, or close your account if you break these Terms or the Community Guidelines, if we are required to by law, if your account is used for fraud or poses a risk to others, or if you have not verified your email within 7 days of signing up. Where it is safe and lawful to do so we will tell you the reason. Where the breach is minor and can be fixed we will normally warn you first.

If you think we got it wrong, email support@tiketcaribbean.com with "Appeal" in the subject line, the content or event concerned, and why you disagree. A person will review it and reply by email. We do not currently have an in-app appeal button.

Closing your account does not affect obligations that arose before it closed, including organiser obligations to attendees.

We provide the Service with reasonable care and skill. Beyond that, and to the extent the law allows, the Service is provided as it is and as available. In particular:

• we do not run, endorse or guarantee any event, organiser or ticket seller, and we are not responsible for an event being cancelled, changed, oversold, unsafe or not as described;
• we do not check community content or community-submitted events for accuracy;
• we do not promise that the Service will be uninterrupted, error-free or secure, particularly during the beta;
• maps, distances, times and translations are indicative.

Nothing in this section limits the rights you have under consumer law where you live, including under the UK Consumer Rights Act 2015.

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.

Subject to that, we are not liable for: loss of profit, business, revenue or goodwill; losses caused by an organiser, attendee, ticket seller or other third party; losses you could have avoided by following our reasonable instructions or keeping your account secure; or indirect or unforeseeable loss.

Subject to the paragraphs above, our total liability to you for all claims in any 12-month period is limited to the greater of the fees you paid us in that period and 100 United States dollars.

If you are a consumer, we are responsible for foreseeable loss and damage caused by our breach of these Terms or our negligence, as consumer law provides, and the limits above apply only so far as that law allows.

We are not responsible for failing to provide the Service, or for delay, where the cause is outside our reasonable control: hurricanes, storms, floods and other natural disasters; power, internet or telecommunications failures; failures of the third-party services we depend on; epidemics and public-health orders; strikes; war, terrorism or civil unrest; or government action or changes in the law. Our obligations are suspended while the cause lasts and we will do what we reasonably can to restore the Service. This does not affect an organiser's obligations to attendees, which are dealt with in the Refund and Cancellations Policy.

If you are an organiser or otherwise use the Service for business, you will compensate us for any claim, fine or cost (including reasonable legal fees) that arises from your events, your content, your breach of these Terms or your breach of the law, and you will cooperate with us in dealing with it.

If you are a consumer, you are responsible to us only for loss we suffer because you broke these Terms or the law, and only to the extent the law allows.

If something goes wrong, contact support@tiketcaribbean.com first. We will try to resolve it with you within 30 days.

These Terms are governed by the laws of the Republic of Trinidad and Tobago, and disputes with business users will be dealt with by its courts. If you are a consumer, you also have the protection of the mandatory consumer laws of the country where you live, and you may bring a claim in the courts of that country. In particular, if you live in the United Kingdom you may bring proceedings in the courts of the part of the UK where you live, and if you live in a European Union territory you keep the protections of your national law.

We do not require consumers to use arbitration. Where an organiser or business user and we both agree in writing, a dispute may instead be referred to arbitration seated in Port of Spain.

We may change these Terms as the Service develops. For material changes we will give you at least 14 days' notice by email or in the app, unless a shorter period is needed to comply with the law or address a safety risk. If you keep using the Service after the change takes effect you accept the new Terms; if you do not agree, close your account before then. The date of the current version is shown at the top.

• Whole agreement. These Terms and the policies they refer to are the whole agreement between you and us about the Service. They do not affect rights you have under law that cannot be excluded.
• Severability. If a court finds part of these Terms unenforceable, the rest still applies.
• Assignment. You may not transfer your rights under these Terms. We may transfer ours to a successor of the business, and will tell you if we do.
• Waiver. If we do not enforce a term straight away we can still enforce it later.
• Notices. We send notices to the email address on your account. You send notices to support@tiketcaribbean.com or to our registered office.
• Survival. Sections about content licences, liability, responsibility for claims, law and disputes continue after your account closes.
• Language. These Terms are written in English. Translations in the app are for convenience; the English text applies if they differ.
• No partnership. Nothing here creates a partnership, agency or employment relationship between you and us.

Email support@tiketcaribbean.com or write to CaribraConnect Technology Ltd, 48 West George Street, Glasgow G2 1BP, United Kingdom.

CaribraConnect Technology Ltd is registered in Scotland (SC889839) and in the Republic of Trinidad and Tobago (C2025101100002). UK data protection registration: ZC191114.