TiketCaribbean Community Guidelines

These Guidelines apply to everything you publish or do on TiketCaribbean: posts, photos, videos and articles in Wah Happening Corner, reactions, your display name and profile photo, event listings and business profiles, Word of Mouth event submissions, and any message you send us. They form part of the Terms of Service.

Members can be as young as 16, and events are for everyone from children to elders, so the standard is content that a mixed Caribbean audience can enjoy. Carnival, fete and beach culture are welcome; exploitation and abuse are not.

• Your photos, videos and stories from carnivals, fetes, concerts, festivals, food, art and community events.
• Honest previews and reviews of events, bands and venues, including critical ones.
• Practical information: what to bring, how to get there, what it cost, whether it was worth it.
• Creative work: writing, photography, music and design that celebrates the region and its diaspora.
• Respectful debate. Disagreeing with someone is fine; attacking them is not.

We remove content and act against accounts for any of the following.

Harm to people

• Harassment and bullying: targeting a person to insult, humiliate, intimidate or wear them down, encouraging others to do so, or continuing to contact someone who has asked you to stop.
• Hate: attacking people because of race, ethnicity, national origin, religion, caste, sex, gender identity, sexual orientation, disability, age, immigration status or serious illness. Slurs, dehumanising comparisons and calls to exclude are hate whether or not they are meant as jokes.
• Threats and violence: threatening, glorifying or inciting violence against a person or group, or celebrating an attack. Documentary or news content about violence may be allowed with context.
• Self-harm and suicide: content that encourages, instructs or glamorises self-harm, suicide or eating disorders. Content that shares a recovery story or seeks help is allowed.
• Doxxing and privacy: publishing anyone's home address, phone number, email, ID documents, financial details, private messages or private photos without their consent. People at a public event can reasonably expect to appear in crowd photos; a close-up of an identifiable person used to mock or expose them is different.

Sexual content

• Child sexual exploitation and abuse: any content that sexualises, exploits or endangers a person under 18, including drawings and AI-generated images, and any attempt to contact a minor for a sexual purpose. We remove it, close the account, preserve the evidence and report it to the relevant authorities. There are no exceptions.
• Non-consensual intimate content: sharing or threatening to share intimate images of anyone without their consent, including deepfakes.
• Pornography and sexual solicitation: explicit sexual activity, exposed genitals in a sexual context, and offers or requests for sexual services.
• What is fine: swimwear, carnival and festival costumes, wining, fashion, breastfeeding, post-surgery images, and art or documentary work that shows the body in a non-sexual way. We judge by context and intent, and we calibrate our automated image screening so that ordinary carnival photography is not flagged.

Deception and abuse of the platform

• Scams and fraud: fake events, fake tickets, ticket touting, phishing, advance-fee schemes, or asking people to pay outside the listed ticket link.
• Impersonation: pretending to be another person, band, promoter, venue, brand or TiketCaribbean staff, or running a parody account without saying so.
• Misinformation: posting event details you know are false, or manipulated or AI-generated images presented as real. Label substantially AI-generated or edited media.
• Spam and manipulation: repetitive posting, bulk or automated posting, link farms, fake reactions, or coordinated campaigns to push or bury content.
• Malicious links and code: links to malware, phishing pages or anything designed to harm devices or steal data.
• Copyright and trademark infringement: posting photos, videos, music, artwork, logos or text you do not have the right to use. See the Trademark and Copyright Policy.

Illegal and dangerous content

• Promoting, selling or giving instructions for illegal activity, including drugs, weapons and trafficking.
• Support for terrorist or violent extremist organisations, or organised hate groups.
• Dangerous challenges or stunts presented as something to copy.
• Anything that breaks the law where you are or where the event is.

• List only events that exist and that you are entitled to promote. Dates, venue, price, age limits and line-up must be accurate and kept up to date.
• Say clearly who is selling the tickets. Do not route people to unofficial resellers.
• Use only artwork, logos and music you have rights to. Do not imply sponsorship or endorsement you do not have.
• Set an honest age restriction and enforce it at the door.
• Announcements to your followers must be about your events or your organisation; no unrelated advertising.
• Word of Mouth submissions from members are checked by a person before they appear, and we may edit them for accuracy or decline them.

Every report is looked at by a person on our team. To report:

• In the app: open the post or the organiser profile, tap the menu, choose Report, pick a reason and add any detail. You can also choose Block from the same menu.
• On the website: use the Report button on a post page (which can also block the author) or on an organiser profile. A "child safety" reason is available on the website for anything involving a person under 18.
• By email: support@tiketcaribbean.com with the subject line "Report", a link or the title of the content, and what is wrong with it.

Reports are confidential. The person you report is not told who reported them. Reports about child safety, sexual content, self-harm, violence, harassment or illegal activity email our team the moment they arrive and sit at the top of the queue; the rest are reviewed in order. You will not always hear back, because we do not send a decision to reporters at the moment, but the content or account will change if we act on it.

Do not use reports to settle arguments. Repeated false reports can lead to restrictions on your own account.

Urgent situations

• If someone is in immediate danger, contact your local emergency services first. In the UK dial 999; elsewhere use your local police or emergency number.
• If you believe a child is being groomed or sexually exploited, in the UK report to CEOP. Child sexual abuse imagery anywhere online can be reported anonymously to the Internet Watch Foundation. Then email us with "Child safety" in the subject line so we can act on the account.
• For a threat to someone's safety, put "Urgent" in the subject line of your email.

We are a small team and do not run a 24-hour operation, so please do not rely on us as the only route in an emergency.

Depending on what we find, we may:

• leave the content up, because it does not break these Guidelines;
• remove the post, photo, video, article, listing or profile element;
• mark a post 18+, so it is hidden from members under 18 and from anyone whose age we do not know;
• restrict the account from posting, temporarily or permanently;
• withdraw Community Voice status or organiser verification badges;
• suspend or close the account, and refuse new accounts from the same person;
• preserve evidence and report the matter to law enforcement or a child-protection body where the content is illegal or someone is at risk.

Automated screening

Every image you upload is screened by Google Cloud Vision SafeSearch before it is shown. Images that appear clearly explicit or violent are refused; borderline images are held for a person to look at. Text and video are not screened automatically. If a photo of yours was wrongly refused, email us and a person will check it.

Telling you and appealing

When we remove a post or restrict your posting you receive an in-app notification saying what was removed, the reason, and how to appeal. If you think we got it wrong, email support@tiketcaribbean.com with "Appeal" in the subject line. A person who was not involved in the first decision will look again where possible and reply by email. There is no in-app appeal button yet.

Repeat behaviour

We keep a record of removals and restrictions on an account. Repeated or serious breaches lead to permanent removal. Some things, such as child sexual exploitation, credible threats and fraud, lead to immediate permanent removal on the first occasion.

Some content is illegal as well as against these Guidelines, including child sexual abuse material, terrorist content, threats, intimate image abuse, and material that incites hatred or violence. We remove illegal content as soon as we identify it, preserve what the law requires us to keep, and cooperate with law enforcement in the UK, the Caribbean and elsewhere in response to valid legal requests.

In the UK, TiketCaribbean is a user-to-user service under the Online Safety Act 2023, which requires us to assess and manage the risk of illegal content and content harmful to children, and to provide the reporting and complaints routes described here. Ofcom's guide for services explains those duties.

Rights holders should use the notice procedure in the Trademark and Copyright Policy rather than the report button, so that we get the details we need.

• You may post AI-generated or heavily edited images and video if you say so in the caption or on the image.
• Never use AI to depict a real person doing or saying something they did not, to sexualise anyone, or to fabricate an event.
• Satire and clearly labelled artwork are fine.

You keep the rights in what you post and you give us only the limited licence in section 4 of the Trademark and Copyright Policy to host and show it. You can delete a post at any time from My Posts, and deleting your account removes your posts after the 30-day recovery window.

If someone has posted your photo, your work or your private information, report it or email us; you do not need to be a member to ask for removal.

We will update these Guidelines as the community and the product grow, for example before we open Corner Talk (forums) or Memories (shared albums). The date at the top shows the current version. Material changes will be announced in the app.