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    TiketCaribbean

    Legal

    All policies are issued by CaribraConnect Technology Ltd, trading as TiketCaribbean. They were rewritten on 6 September 2026 for the mobile app beta, which began on 14 September 2026, and the documents that cover paid ticketing were updated on 13 October 2026.

    Which document do I need?

    Where to find each policy

    We keep related rules together rather than in many short documents. If you are looking for a specific policy, this is where it lives.

    Acceptable use
    The Terms of Service, section 6 (Acceptable use), and the Community Guidelines.
    Refunds and chargebacks
    The Refund and Cancellations Policy, including section 11 (Chargebacks and disputes). For organisers, the Merchant Agreement (Fees, and Refunds and Disputes After a Payout).
    Verification of organisers and businesses (KYC and KYB)
    The Merchant Agreement, under Verification of Organisers and Businesses. Badges are explained on the Organiser Badges page.
    Fraud prevention
    The Merchant Agreement, under Fraud Prevention and Payment Risk, with a summary on the Security page.
    Content moderation
    The Community Guidelines (what is not allowed, reporting, what happens after a report, appeals), the Safety page, and the Terms of Service, sections 7 (Content you publish) and 15 (Suspension, closure and appeals).
    Data protection
    The Privacy Policy and the Cookie Policy. How organisers must handle buyers' and attendees' personal data is in the Merchant Agreement, under Personal Data of Ticket Buyers and Attendees.
    Website terms of use
    The Terms of Service apply to the website, the organiser dashboard and the app alike.
    Availability and service levels
    We do not publish a service level agreement and make no availability commitment during the beta; see the Terms of Service, section 3 (The beta programme).

    • Terms of Service

      The agreement for using the website, dashboard and app: eligibility (16+), accounts, content, events, free registrations, external ticket sellers, paid tickets, organiser fees and payouts, liability and disputes.

      For: Everyone. Last updated 14 October 2026.

    • Privacy Policy

      What personal information we collect, including when you buy a ticket, why, who we share it with, what is public, how long we keep it, and how to export or delete your data.

      For: Everyone. Last updated 13 October 2026.

    • Community Guidelines

      What is not allowed in Wah Happening Corner and event listings, how to report content or a person, what happens next, and how to appeal.

      For: Members and organisers. Last updated 6 September 2026.

    • Safety

      The protections in place for members, especially under-18s, what is not in place yet, and how to report a problem or get help.

      For: Members, parents and guardians. Last updated 6 September 2026.

    • Refund and Cancellations Policy

      Who refunds what: external ticket sellers, free-event passes, and paid tickets bought through TiketCaribbean, including the booking fee and refund timing.

      For: Attendees and organisers. Last updated 13 October 2026.

    • Trademark and Copyright Policy

      Who owns uploaded content, the single licence you grant us, what you may not upload, and how to send an infringement notice or counter-notice.

      For: Rights holders, members and organisers. Last updated 6 September 2026.

    • Merchant Agreement

      Additional terms for organisers: paid ticketing access, fees, payouts through Stripe, early settlement, refunds and disputes after a payout, tax and regulatory responsibilities, verification of organisers and businesses (KYC and KYB), fraud prevention, how organisers must handle the personal data of ticket buyers, tax and regulatory responsibilities, verification badges and termination.

      For: Organisers. Last updated 15 October 2026.

    • Cookie Policy

      The exact cookies and browser storage the website uses, which need consent, and how to change your choice.

      For: Website visitors. Last updated 13 October 2026.

    • Security

      The security measures actually in place, fraud prevention for paid tickets, what is not in place yet, and how to report a vulnerability.

      For: Everyone. Last updated 13 October 2026.

    • Accessibility Statement

      Our WCAG 2.2 AA target, what works, known problems, and how to get help.

      For: Everyone. Last updated 6 September 2026.

    CaribraConnect Technology Ltd is registered in Scotland (SC889839; registered office 48 West George Street, Glasgow G2 1BP, United Kingdom) and in the Republic of Trinidad and Tobago (C2025101100002). UK data protection registration ZC191114. Contact: support@tiketcaribbean.com.