Merchant Agreement

In this Merchant Agreement, "Merchant" means the same person or entity as an "Organiser" under our Terms of Service, and the two terms are used interchangeably. Capitalised terms not defined in this Agreement have the meaning given to them in the Terms of Service.

This Merchant Agreement is incorporated into, and forms part of, the Terms of Service by reference. It should be read together with our Terms of Service, Refunds & Cancellations Policy, and Trademark & Copyright Policy, each of which continues to apply in full to Merchants. Where this Agreement sets out a specific rule for merchant activity (for example, fees, payouts, or merchant-specific tax obligations) that rule governs. On every other subject, the Terms of Service, Refunds & Cancellations Policy, and Trademark & Copyright Policy govern, and nothing in this Agreement narrows the rights TiketCaribbean holds, or the obligations a Merchant owes, under those documents.

This Merchant Agreement applies to any business or individual that lists events, sells tickets, or offers services through TiketCaribbean.

Merchants are responsible for applicable fees described in the pricing documentation and in Section 11 (Commission and Fee Structure) of the Terms of Service. Payout schedules, and withholding of payouts to satisfy validated refund claims or chargebacks, are described in the organiser settings, the payout terms, Section 13 (Payout Timing and Dispute Handling) of the Terms of Service, and Sections 5 and 16 (Organiser Refund Policies; Organiser Insolvency) of the Refunds & Cancellations Policy.

Merchants must comply with local laws, provide accurate event information, and ensure tickets sold are valid and delivered as described.

Regardless of where a Merchant is incorporated, resident, or primarily operating from, the Merchant is solely responsible for:

• Registering their business with the relevant company registry, tax authority, or licensing body applicable to their event or trade, where required by local law;
• Accounting for and remitting any applicable income tax, corporation tax, value-added tax (VAT), or equivalent sales or goods-and-services tax on ticket sales and event income — including, for Merchants operating in the Republic of Trinidad and Tobago, any VAT administered by the Board of Inland Revenue and any obligations arising under the Trinidad and Tobago Companies Act;
• Obtaining any permits, licences, or approvals required to host or promote their Event in the applicable jurisdiction (for example, entertainment, liquor, or public assembly licences);
• Complying with applicable anti-money laundering and know-your-customer requirements to the extent these apply to the Merchant's own business activity, independent of any KYC checks TiketCaribbean performs for platform access purposes; and
• Complying with applicable data protection law where the Merchant independently collects personal data from Attendees (for example, through custom registration forms), as described in Section 17 of our Privacy Policy.

TiketCaribbean does not withhold or remit tax on behalf of Merchants in any jurisdiction, and does not provide tax, legal, or accounting advice. Merchants should obtain independent professional advice on their specific obligations.

CaribraConnect Technology Ltd is registered in Scotland. Merchants and Organisers who are incorporated in, or primarily operate from, the United Kingdom must additionally comply with the following:

• Companies Act 2006: UK-incorporated merchants must maintain accurate company records and statutory filings as required by Companies House.
• UK Tax Obligations: Merchants are solely responsible for accounting for any UK income tax, VAT, or corporation tax arising from ticket sales and event income. TiketCaribbean does not withhold or remit UK tax on behalf of merchants.
• Anti-Money Laundering (AML): Merchants must comply with the UK Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 where applicable to their business activity.
• Consumer Rights: Merchants selling tickets to UK consumers must comply with the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
• Data Protection: Merchants who independently process personal data of UK attendees must comply with the UK GDPR and Data Protection Act 2018 and maintain their own ICO registration where required.

CaribraConnect Technology Ltd Trinidad and Tobago Registration Number: C2025101100002. UK Companies House Number (Scotland): SC889839. UK Registered Office: 48 West George Street, Glasgow G2 1BP, United Kingdom.

TiketCaribbean may display a "Verified" or "Identity Verified" badge against a Merchant's profile once the Merchant has completed the corresponding identity checks described in our Organiser Badges page. These badges confirm completion of specific identity checks only. They do not certify a Merchant's tax status, licensing, insurance, financial standing, or ability to deliver an Event, and do not reduce or replace any obligation a Merchant owes under this Agreement, the Terms of Service, or the Refunds & Cancellations Policy. TiketCaribbean may suspend, withdraw, or decline to grant a badge at any time, including where information supporting a prior verification is found to be inaccurate or out of date.

A Merchant retains ownership of the event listings, artwork, descriptions, and other content it uploads, subject to the licence it grants to TiketCaribbean to host, display, and promote that content as set out in our Trademark & Copyright Policy. Merchants are solely responsible for ensuring their content does not infringe any third party's intellectual property rights, and remain subject to the notice-and-takedown, counter-notification, and repeat-infringer provisions of that Policy.

TiketCaribbean may suspend or terminate merchant access for breaches of this agreement, fraud, or legal non-compliance. Payouts may be withheld to cover outstanding obligations, chargebacks, or validated refund claims, in accordance with Section 16 (Organiser Insolvency or Failure to Honour Refund Obligations) of the Refunds & Cancellations Policy.

Except where suspension is required on an urgent basis (for example, suspected fraud, a live safety risk, or a legal or regulatory requirement), TiketCaribbean will endeavour to give the Merchant reasonable notice of, and the stated reason for, a suspension or termination. A Merchant who disputes an enforcement decision may request review by contacting support@tiketcaribbean.com. Termination does not extinguish any obligation, liability, or payout hold that arose before the termination date.

This Merchant Agreement is governed by the same governing law, jurisdiction, and dispute resolution process as the Terms of Service (Sections 22 and 23), namely the laws of the Republic of Trinidad and Tobago, subject to the mandatory protections available to UK consumers described in those sections. This Agreement does not create any partnership, joint venture, agency, or employment relationship between TiketCaribbean and any Merchant.

For questions about this Merchant Agreement, please contact us using the Contact Support feature, or by email at support@tiketcaribbean.com.