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    Troubleshooting

    I can't log in

    First check which method you signed up with: an account created with Google or Apple must keep signing in that way, and an email password will not work for it. For email accounts use Forgot password. If you never verified your email, request a new code. A "session expired" message just means you need to sign in again.

    Updated 5 September 2026Applies to the mobile app, the website

    Which method did you sign up with?

    You signed up with…Sign in with…If it fails
    Email and passwordThe same email and passwordTap Forgot password, open the reset email and choose a new password that meets the checklist.
    GoogleContinue with GoogleAn email password will not exist for this account. Use Google. If Google says the account was not found, you may have signed up with a different Google address.
    AppleContinue with AppleIf you used Hide My Email, your account's address is Apple's relay address, not your real one. Use Apple to sign in.

    Common messages and what they mean

    • "Verify your email": your email sign-up was never confirmed. Request a new six-digit code from the screen and enter it. Codes expire after a short time.
    • "Session expired": your sign-in ran out (sessions last a few hours of inactivity on the web). Sign in again; nothing is lost.
    • "Too many attempts": sign-in is rate-limited to protect accounts. Wait a few minutes and try again.
    • Two-factor code not arriving: 2FA is managed on the website under Settings → Security. Check the authenticator app time is correct.

    Still locked out

    • Check the spam folder for the reset or verification email, and that the address you typed is the one you registered with.
    • On the web, try a private window or another browser to rule out a stale cached session.
    • In the app, make sure you are on the latest version from the store.
    • Email support@tiketcaribbean.com from the address on the account, describing what you see. We never ask for your password.

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