Events

How do I find an event on TiketCaribbean?

Open the Events tab in the app (or Browse Events on the website), type a name in search, or use Filters to narrow by date, price, country, category and event source, then sort by date, popularity or price. Free events hosted on TiketCaribbean, external listings and Word of Mouth events all appear in the same list, each marked with its source.

What is on an event page?

An event page shows the cover image, a banner telling you whether tickets are on TiketCaribbean or another site, the date and time in the event's local time, the venue with an Open in Maps link, About this event, a Good to know section (parking, age limit, dress code, accessibility), the organiser card, and a single primary button for tickets.

How do I save an event?

Tap the heart on an event card or event page. The event is added to My Favourites on your Profile tab (or the Favourites page on the website). Saving is private, free and reversible; tap the heart again to remove it.

What happens when an event changes or is cancelled?

If an organiser changes the name, date or venue of a published event, ticket holders are notified and the event page updates. If an event is cancelled, the page stays visible with an Event Cancelled label, no new tickets can be claimed, and ticket holders receive a notification. Free tickets have nothing to refund; paid tickets bought on TiketCaribbean are refunded automatically under the event's refund rule; for events sold on other sites, the seller's own refund terms apply.

Tickets and external ticket links

There are three ways to get into an event. Free events hosted on TiketCaribbean give you a free ticket with a QR code in My Tickets, which works offline. Paid events hosted on TiketCaribbean let you buy tickets by card on Stripe's secure page, with the booking fee shown before you pay. Events sold elsewhere show a Get tickets button that opens the seller's site in your browser.

Understanding event information

Event cards and pages use a small set of labels. The source badge says who is issuing tickets, Featured marks team picks, prices are shown in the organiser's chosen currency, "From" means the lowest ticket type, hosting type distinguishes in-person from virtual and hybrid events, and organiser badges tell you how far the organiser has been verified.

How do I buy a paid ticket, and what is the booking fee?

Open the event, choose your tickets and enter your name. The order summary shows the ticket subtotal, our 6.5% booking fee (minimum 50p per ticket) as its own line, and the total before you pay. You pay by card or wallet on Stripe's secure page, then your tickets, each with a QR code, appear in My Tickets and by email. Free events have no booking fee.

How do refunds work for paid tickets?

Each paid event shows the organiser's refund rule before you buy. Request a refund from the ticket in My Tickets and the amount you are owed is shown before you confirm. If the organiser cancels, refunds are worked out for you automatically. Refunds go back to your original payment method and usually take 5 to 10 working days to arrive.