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    TiketCaribbean

    Organisers

    Managing your events

    In the app, Profile → My events lists your External listings and your Events on TiketCaribbean with their status. Tap an event to view or edit it. The web dashboard's My Events adds drafts, cancelling, attendee lists and analytics. Changing a published event's name, date or venue notifies ticket holders; cancelling keeps the page visible with an Event Cancelled label.

    Updated 30 October 2026Applies to the mobile app, the organiser dashboard

    What do the statuses mean?

    StatusApplies toMeaning
    DraftFree and paid eventsSaved but not published. Only you can see it.
    PublishedFree and paid eventsLive; attendees can get or buy tickets. Private events are reachable only by link.
    CancelledFree and paid eventsYou cancelled it. The page stays visible with Event Cancelled; ticket holders were notified, and paid tickets are refunded under your refund rule.
    CompletedFree and paid eventsThe end time has passed. Paid events are then settled and paid out.
    In reviewExternal listingsSubmitted; the team is checking it.
    LiveExternal listingsApproved and visible.
    RejectedExternal listingsNot approved. Open it to read the reason, fix it and resubmit.

    What can I edit, and where?

    • External listings: everything, in the app or on the web (My Events → Edit). Edits to a live listing go live immediately.
    • Free events in the app: description, media, extras and ticket names. Date, time and pricing are locked after creation.
    • Free events on the web dashboard: all fields, including rescheduling and changing the venue. Changing the name, date or location of a published event notifies every ticket holder and updates the map pin.
    • Paid events: edit them in the app (My events → the event) or in the web dashboard. Once a ticket has sold, that ticket type keeps its name and price, but you can add tickets to it or add a new ticket type. To move the date of a published event, use Reschedule in the web dashboard. Changing the date or venue notifies every ticket holder, who can then ask for a refund of the ticket price within 14 days under the Refund Policy.

    How do I cancel or delete?

    • Cancel a free event from the web dashboard (My Events → the event → Cancel). Attendees holding tickets receive a notification. The page remains visible with Event Cancelled and no new tickets can be claimed. Cancelling cannot be undone.
    • Cancel a paid event the same way. Every ticket holder is refunded under the cancellation part of your refund rule (in full if you recorded none), and because the cancellation was your decision, the booking fee refunded to buyers is deducted from your settlement.
    • Delete an external listing from the app (Edit listing → Delete) or the web. It is removed from TiketCaribbean; this cannot be undone either.

    Tracking attendance and performance

    For events on TiketCaribbean, the web dashboard shows registrations or sales, check-ins and per-event analytics, with the attendee list exportable to CSV. The check-in scanner (app or web) shows live counts on the day. External listings do not have attendee data on TiketCaribbean because the sale happens elsewhere.

    Some management lives on the web

    The app says Manage this event on your web dashboard for anything it cannot do itself. Sales, analytics, attendee lists, refunds, payouts, campaigns and cancelling are on tiketcaribbean.com/organiser/dashboard.

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