How do I buy a paid ticket, and what is the booking fee?
Open the event, choose your tickets and enter your name. The order summary shows the ticket subtotal, our 6.5% booking fee (minimum 50p per ticket) as its own line, and the total before you pay. You pay by card or wallet on Stripe's secure page, then your tickets, each with a QR code, appear in My Tickets and by email. Free events have no booking fee.
Updated 13 October 2026Applies to the mobile app, the website
Buying a ticket
- 1
Choose your tickets
Open the event, pick the ticket type and quantity. The organiser may limit how many tickets one account can hold.
- 2
Enter your details
Your first and last name for the order, and a phone number if you want event-day updates. Your tickets are held for a short time while you check out.
- 3
Check the total
The order summary shows the ticket subtotal, the booking fee and the total. Nothing else is added later.
- 4
Pay on Stripe
You are taken to Stripe's secure page to pay by card or a supported wallet. We never see your card number.
- 5
Get your tickets
Once the payment is confirmed, your tickets appear in My Tickets with a QR code each, and a confirmation email is sent.
What is the booking fee?
The booking fee is our fee for the service. It is 6.5% of each ticket's price, with a minimum of 50p per ticket (or a set equivalent in other currencies), added on top of the ticket price and shown as its own line before you pay. There is no booking fee on free or RSVP events. The ticket itself is sold by the organiser; we collect the payment on their behalf.
Whether the booking fee is refunded depends on why a refund is made: it is refunded when the organiser cancels or removes your ticket (in the same proportion as the ticket), when we remove an event, or when we made a mistake, but not for change-of-mind refunds or refunds after a reschedule. See Refunds for paid tickets.