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    Troubleshooting

    My post isn't appearing

    Check My posts for the status. Drafts are private until published; photo and video posts stay hidden while media is processing; a post whose only photo was blocked by screening is hidden until you replace it. If you cannot create at all, your Community Voice application may be pending or your account may have a posting restriction.

    Updated 5 September 2026Applies to the mobile app, the website

    Check the status in My posts

    What you seeMeaningWhat to do
    DraftNever published.Open it and tap Publish.
    Preparing your photos… / Processing video…Media is still being processed.Wait; large videos take a few minutes. Keep the app open on Wi-Fi if possible.
    Photo not publishedA photo failed screening. If it was the only photo the post is hidden.Edit the post and replace the image.
    Photos unavailableUpload did not finish.Edit and re-add the photos.
    RemovedThe team removed it under the Community Guidelines; the reason is shown.Read the reason. Reply to the notification or email support if you disagree.

    I cannot create a post at all

    • "Your Community Voice application is under review": wait for the decision; you are notified in-app and by email.
    • "Apply to become a Community Voice": you have not applied yet. Tap Apply now. Organisers with a business profile do not need to apply.
    • Posting is blocked: your account has a posting restriction after guideline breaches. Browsing and tickets are unaffected. Email support if you believe it is a mistake.

    The post is live but I cannot edit it

    Posts can be edited for 30 days after publishing. After that the app shows Editing closed. You can still delete it.