I didn't receive a notification
Check three things: the phone allows notifications for TiketCaribbean; the category (for example Organiser announcements or Favourite alerts) has push switched on in Settings → Notifications; and the message was not held by quiet hours. Every notification also lands in the in-app inbox, and most are emailed too, so check the inbox and your spam folder.
Updated 5 September 2026Applies to the mobile app, the website
Check in this order
- 1
Open the in-app inbox
Profile → the bell icon (or Notifications). If the message is there, delivery to the app worked and the issue is push or email.
- 2
Check phone permission
If you declined the permission prompt, push cannot be delivered. The app's Settings → Notifications screen offers Open settings to fix it in iOS or Android settings.
- 3
Check the category
Settings → Notifications shows a grid of categories with push, email and in-app toggles. Make sure the category you expected (for example Organiser announcements, Event changes, Favourite alerts, Waitlist) has the channel on.
- 4
Check quiet hours
Pushes are not sent during your quiet hours. Nothing is lost; the message is still in the inbox.
- 5
Check email
Look in spam or promotions for mail from tiketcaribbean.com. Apple relay addresses forward to your real inbox but can be delayed.
Which notifications exist?
- Order and ticket confirmations, event changes, event reminders, waitlist updates, post-event messages.
- Organiser announcements from organisers you follow, favourite alerts for saved events, social activity, rewards and badges.
- Security alerts and legal updates for your account.